Effective June 19, 2017, support for the Ravello cloud services will transition to My Oracle Support (MOS) and the Oracle support hotlines and will no longer be provided through the Ravello Support portal. Please watch for communications being sent to commercial customers via email about the Support transition.

Import Tool 'Update Required' hangs

Import Tool Hangs when Trying to Upgrade

 

In a specific scenario, when logging in to the Ravello import tool, you might be prompted to upgrade its version, however nothing happens when you click the Upgrade button and the tool hangs.

 

Solution

 

Please download the updated Import tool version here

 

 

 

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