Ravello Support has moved to My Oracle Support.

To open new technical issues or track existing issues, log into the Ravello cloud service, click on “Help & Support”, and then select “My Oracle Support". To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory, scroll down that page past the Acquired Product Support section and the Online Support section for the list of phone numbers by country.
This Support page will be decommissioned by July 28,2017
For more info: Visit our Customer Training page

Import Tool 'Update Required' hangs

Import Tool Hangs when Trying to Upgrade


In a specific scenario, when logging in to the Ravello import tool, you might be prompted to upgrade its version, however nothing happens when you click the Upgrade button and the tool hangs.




Please download the updated Import tool version here




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