Ravello Support has moved to My Oracle Support.

To open new technical issues or track existing issues, log into the Ravello cloud service, click on “Help & Support”, and then select “My Oracle Support". To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory, scroll down that page past the Acquired Product Support section and the Online Support section for the list of phone numbers by country.
This Support page will be decommissioned by July 28,2017
For more info: Visit our Customer Training page

Windows 2012R2 servers break after promoting to domain controller

The following procedure should resolve the issue:

1. Change boot/system disk from IDE to PVSCSI. To do that I installed VMWare tools and added a small PVSCSI disk as a 2-d disk. Then bring it online. Affter PVSCSI drivers are initialized, shutdown the VM and change system disk type to PVSCSI in the first (original) disk (originally it was IDE). After the VM comes online, delete 2nd disk (https://support.ravellosystems.com/hc/en-us/articles/207785148-VirtIO-driver-for-Windows-VMs).

2. Changed networking to static IP in both Ravello and inside the VM (DC/DNS server must have static IP).

3. Fixed a known issue with corruption in DISM repository. To do that link a CDROM with Win2012R2 ISO (e.g. D: drive letter), open Powershell with elevated admin privilege and run the following command:

DISM.EXE /Online /Cleanup-image /Restorehealth /source:WIM:D:\Sources\install.wim:1 /LimitAccess

It takes about 15-20 min to complete and then you’ll see the following output 

After that you can install ADDS and DNS roles on the VM.

Have more questions? Submit a request


Powered by Zendesk