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To open new technical issues or track existing issues, log into the Ravello cloud service, click on “Help & Support”, and then select “My Oracle Support". To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory, scroll down that page past the Acquired Product Support section and the Online Support section for the list of phone numbers by country.
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How to install VMware-tools on Ravello VM

There are two ways to install vmware-tools:

  1. Using the executable.
  2. Adding .ISO file as CD and installing the CD on the VM

Using the executable:

  •  In order to download the executable, from your VM browse to: http://packages.vmware.com/tools/esx/latest/windows/index.html
  • Go into the relevant directory according to your operating system:
    - x64 for 64 bit
    - X86 for 32 bit
  • Download the .exe file
  • run the exe file.
    • Click next until installation is complete.
    • restart the VM

Using the .ISO:

  • Import the .ISO to your account library.

    • Go to your VM application, and press the option Disks
    • “Add CD-ROM” and then click the browse option and choose the .iso file and click save & update.



    • Now login to your VM, and a pop-up will appear:



    • Run the installation. (in our example: “Run setup64.exe”)
    • Click next until the installation is completed.
    • restart your computer
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