Ravello Support has moved to My Oracle Support.

To open new technical issues or track existing issues, log into the Ravello cloud service, click on “Help & Support”, and then select “My Oracle Support". To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory, scroll down that page past the Acquired Product Support section and the Online Support section for the list of phone numbers by country.
This Support page will be decommissioned by July 28,2017
For more info: Visit our Customer Training page

User Administration and Permissions Groups

The ability of users to perform various actions in the Ravello console depends on the permissions assigned to that user. In Ravello, a user's permissions are determined by the permissions group to which the user is assigned.
Ravello is provided with two predefined permissions groups:

  • Admin: This user has permissions for all Ravello functionality.
  • User: The default Ravello user has read only permissions for all resource types.

Because the Ravello console might be used by different individuals in the enterprise for different purposes, Ravello enables the creation of customized permissions groups.
When a custom permissions group is created, it does not contain any permissions. The specific permissions must be added manually by the administrator. Different levels of permissions can be added for each resource type in keeping with the needs of your organization and the functionality required by different types of users. For example, you might want to grant finance department personnel access pricing information and edit payment method details, without granting them permissions to manage applications, VMs, and blueprints.

If a user is assigned to more than one permission group, that user inherits the combined permissions of both groups. For example, if one group assigns Read permissions for applications and another allows Read and Create permissions for application, a user that is assigned to both permissions groups can Read and Create applications.

Have more questions? Submit a request


Powered by Zendesk