Ravello Support has moved to My Oracle Support.

To open new technical issues or track existing issues, log into the Ravello cloud service, click on “Help & Support”, and then select “My Oracle Support". To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory, scroll down that page past the Acquired Product Support section and the Online Support section for the list of phone numbers by country.
This Support page will be decommissioned by July 28,2017
For more info: Visit our Customer Training page

Is it possible to forcefully power-off a VM in Ravello?

There are four ways to shut down a VM running on Ravello.
The relevant API calls are at:


1. Stop
When initiating the stop API call, the system issues ACPI signals to the VM to stop it gracefully.
The VM is allowed 20 minutes to shut down gracefully, after which it will be forcefully taken down.
When using the Ravello managment UI, or when auto-stopping applications, the Stop API call is currently used behind the scenes.

2. Shutdown
The system issues continuous ACPI signals to the VM to stop it gracefully, without forcing it to shut down. Make sure the VM has ACPI capabilities when using this call; if it does not, this might result in an endless STOPPING state.

3. Poweroff
The VM is immediately (and forcefully) powered-off.

4. Shutdown from within the VM
You can always shut down a VM from within the VM. When doing so, Ravello's central management system  detects that the VM was shutdown and will change its state to STOPPED.

Have more questions? Submit a request


Powered by Zendesk