Ravello Support has moved to My Oracle Support.

To open new technical issues or track existing issues, log into the Ravello cloud service, click on “Help & Support”, and then select “My Oracle Support". To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory, scroll down that page past the Acquired Product Support section and the Online Support section for the list of phone numbers by country.
This Support page will be decommissioned by July 28,2017
For more info: Visit our Customer Training page

Is there a built-in firewall in the Ravello application

Ravello service provides some basic firewall capabilities. For example, by default each environment running on Ravello has access to the internet, but no access is available from the outside in. You can modify these settings and allow specific ports on selected VMs that would then be accessible from the outside.

In addition, you can upload your own firewall (for example, Check Point, Fortinet, or Palo Alto Networks) and place it within a Ravello application. It can serve as the entry point to the application (i.e., all incoming traffic to the application goes through this firewall) and control the rules and traffic to the rest of the components using the standard configuration of the firewall.

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