Ravello Support has moved to My Oracle Support.

To open new technical issues or track existing issues, log into the Ravello cloud service, click on “Help & Support”, and then select “My Oracle Support". To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory, scroll down that page past the Acquired Product Support section and the Online Support section for the list of phone numbers by country.
This Support page will be decommissioned by July 28,2017
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Questions about using Ravello

Why can't I connect to the UI VM Import Utility?

Can I use CLI to upload VMs?

What is the user for public images?

How do I change the IP address of my VM?

Can I restrict access to my VM?

Why can't I open the VM console

Why can't I connect to the VM with SSH?

Where can I find an application’s  DNS properties?

Can I save a blueprint based on an application?

Where did all the VMs in the Library page come from?

How do I create a key pair?

Can I import and use an existing key pair?

Where can I find information on resource usage status and levels?

How do I know how many VMs I have running?

Can I export OVF files from a vSphere environment?

Why can’t I open the Ravello Management Console?

Why can't I connect to the UI VM Import Utility?

When using the VM Import Utility from the UI, it runs as a local server, handling the upload process in the background. The UI uses plain HTTP to communicate with it, and HTTPS to communicate with the Ravello service. For this reason, you need to allow insecure content to use the import tool.

Note: HTTP will be used only for local communications, and all remote communications will be secured using HTTPS.

Depending on your browser's security settings, the first time you attempt to open the import tool  a  "Connection Failed" dialog box is displayed.  Click Read More and  then select Allow Insecure Content
Alternatively, if your browser displays a security shield, click the Shield and then click the Load Anyway button.

If the problem persists, contact our support team.

Can I use CLI to upload VMs?

The VM Import Utility tool can be used in two ways:

  • From within the Ravello user interface (UI VM Import Utility)
  • From the CLI,  which allows you to upload your VMs offline and automate the upload process.

For details on installing the necessary CLI, see “How to install the CLI VM Import Utility on Windows platforms”  or “How to install the CLI VM Import Utility on Linux/Mac platforms”.

 

What is the user for public images?

The user for public images in Ravello systems is "ravello".

How do I change the IP address of my VM?

  1. In the application design, select the VM.  Its properties are displayed in the VM Properties pane.
  2. In the Network Connections section:
  3. Select DHCP and enter the reserved IP address in the adjacent field,
    OR
    Select Static and enter the IP address, subnet, gateway and DNS details.
  4. If the VM is already published after updating the application, the VM network should be restarted in  order the changes to take effect.

Can I restrict access to my VM?

Absolutely. You can define and enable an IP filter that allows traffic from authorized source IP addresses only.

The IP filter can be configured from the Network tab of your application design. For details see "How to use an IP filter".

Why can't I connect to the VM with SSH?

SSH connection problems typically stem from one of the following issues:

  • Key pair format: If you are trying to connect to the VM with a Windows platform, you need to use PuTTy to connect and the keys need to be in PPK format.  Key pairs generated by Ravello are in PEM format, but they are easily converted to PPK format using the PuTTyGen tool.  For details, see Using SSH key apirs to connect to VMs with Windows.
  • Mac address: Sometimes VM configuration is set to Automatic Mac, meaning the address is assigned automatically.  You can define a fixed Mac address in the VM Editor/Networks tab.

Why can’t I open the VM console?

Depending on your browser's security settings, the first time you attempt to open the console  a  "Connection Failed" dialog box is displayed.  Click Read More and  then select Allow Insecure Content
Alternatively, if your browser displays a security shield, click the Shield and then click the Load Anyway button.

If the problem persists, contact our support team.

Can I save a blueprint based on an application?

Yes. You can create a blueprint from your application design and use it later as the basis for creating new applications, eliminating the need to start entirely from scratch.

Clicking Save as Blueprint in the application design tab enables you to create a snapshot of the current design and give it a name of your choosing.  For details, see "How to create a blueprint".

Where did all the VMs in the Library page come from?

The first time you open the Library tab, it lists only the predefined set of virtual machine images provided by Ravello. If you have already installed and used the VM Import Utility, this list will also include any images you have uploaded into Ravello.

Where can I find an application’s  DNS properties?

In the Network tab of your application design or blueprint, click the DNS  icon. The DNS properties are displayed in read-only format.

How do I create a key pair?

You can generate key pair from the Library page or on-the-fly  while creating a new application that is based on a public blueprint.

When you generate key pair using Ravello, the private key is downloaded as a file. The private key is not saved by Ravello. The public key is saved by Ravello and used when the VM is started.

Can I import and use an existing key pair?

Yes.  You can import an existing key pair  and use it to connect to VMs created from public blueprints.

Note: Key pairs can be imported in Linux/Macformat only.

Where can I find information on resource usage status and levels?

You can view the resource usage levels and status at any time by selecting Account > Usage Status at the top of the Ravello Management Console. 

The Usage Status dialog box provides the following details:

  • Running VMs: The number of Running VMs as a portion of the maximum number of VMs that you are allowed to run simultaneously.  When the number of  VMs reaches the maximum value, you cannot start new VMs without first stopping some of the running VMs.
  • CPU Hours: The percentage of allocated  CPU hours in use.  When the maximum CPU usage is reached or if insufficient CPU hours remain to enable completion of a requested operation, a message is displayed accordingly.

An orange progress bar indicates that the available resources are almost entirely utilized. When additional resources are no longer available, the progress bar turns red.

How do I know how many VMs I have running?

You can view the resource usage levels and status at any time by selecting Account > Usage Status at the top of the Ravello Management Console.  The Usage Status dialog box displays the number of Running VMs as a portion of the maximum number of VMs that you are allowed to run simultaneously.  

Why can’t I open the Ravello Management Console?

Depending on your browser's security settings, the first time you attempt to open the console a  "Connection Failed" dialog box  might be displayed.  Click Read More and  then select Allow Insecure Content
Alternatively, if your browser displays a security shield, click the Shield and then click the Load Anyway button.

If the problem persists, contact our support team.

Can I export OVF files from a vSphere environment?

Yes, you can.

1      Open the Virtual Infrastructure client and connect to the vCenter or ESX host in which the VM is running.

2      Select the intended VM from the inventory, shut it down if it is running, and then select   File  > Export  > Export OVF Template.

This process might take some time, depending on the size of the disks and other parameters.  At the end of the export process, an OVF file and 1 or more VMDK files should appear in your target directory.

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