Ravello Support has moved to My Oracle Support.

To open new technical issues or track existing issues, log into the Ravello cloud service, click on “Help & Support”, and then select “My Oracle Support". To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory, scroll down that page past the Acquired Product Support section and the Online Support section for the list of phone numbers by country.
This Support page will be decommissioned by July 28,2017
For more info: Visit our Customer Training page

How to view/edit a shared VM

You can view any VM that has been shared with you and make a copy for your own use. You can then modify the VM to meet the specific needs of your organization.

To view/edit a shared VM:

1     In the Library > VMs page, click Shared with me to view a list of the VMs shared with you.
       (This list remains empty until a VM has been shared with you.)

 2    To make an editable copy for your own use, click Actions > Copy to My VMs.

 3    Enter a new name for the VM and click Copy. The VM is added to your My VMs list.

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