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How to enable RDP access to a virtual machine


To enable access to a virtual machine from the internet you first  need to create a supplied service.
A supplied service is actually a meta data object that indicates that the virtual machine is listening on a specific ip:port.

Once a supplied service is defined as external, the system tunnels packets through the fenced network to the virtual machine on the service ip:port.

Note: You can define a single port or a port range.

The below screenshot is an example how to define RDP external service.

  • Enter the service name
  • Select RDP from  the Protocols dropdown list.
  • Select the External checkbox.
  • Click Save.

If your application has already been published, click Update to push your changes to the cloud.

possible RDP failure reasons:

1. IP configured in the VM does not match the IP configured in Ravello UI under the Network tab. Therefore any internet connection from the VM itself would not work either.

To align the IPs, use the VM console option in Ravello mgmt, login to the vm, and change the IP accordingly.

2. RDP service is not enabled in the VM

For that Use the console option, login to the VM and enable the RDP service. If windows FW is on, this should be disabled as well (or open specific ports).


Have more questions? Submit a request


  • Avatar
    shailendra nanekar

    Clicked on update but it says "The request encountered an error. Try again later and if the problem persists, contact customer support at support@ravellosystems.com."

  • Avatar
    Vivek Nair

    For anyone who's interested. If you've installed Windows from an ISO on an empty Ravello virtual machine, make sure that you have properly updated the Windows Firewall configuration and authorized the Remote Desktop program to access the OS.

    There's a great tutorial here for Mac users: https://www.youtube.com/results?search_query=microsoft+remote+desktop+mac.

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