Ravello Support has moved to My Oracle Support.

To open new technical issues or track existing issues, log into the Ravello cloud service, click on “Help & Support”, and then select “My Oracle Support". To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory, scroll down that page past the Acquired Product Support section and the Online Support section for the list of phone numbers by country.
This Support page will be decommissioned by July 28,2017
For more info: Visit our Customer Training page

How to monitor your resource usage

A defined amount of resources – running VMs and CPU hours – is allocated to each Ravello user.

You can view the resource usage levels and status at any time by  selecting Admin > Usage from the navigation pane.
The Admin > Usage & Quota page provides the following details:

  • Running VMs: The number of Running VMs as a portion of the maximum number of VMs that you are allowed to run simultaneously.  When the number of  VMs reaches the maximum value, you cannot start new VMs without first stopping some of the running VMs.

An orange progress bar indicates that the available resources are almost entirely utilized. When additional resources are no longer available, the progress bar turns red.

To check out the possibility of increasing your available resources, click the Contact us link.

Note: The resources available during the trial period are limited and cannot be increased.

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