Ravello Support has moved to My Oracle Support.

To open new technical issues or track existing issues, log into the Ravello cloud service, click on “Help & Support”, and then select “My Oracle Support". To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory, scroll down that page past the Acquired Product Support section and the Online Support section for the list of phone numbers by country.
This Support page will be decommissioned by July 28,2017
For more info: Visit our Customer Training page

How to install the VM Import Tool in the Ravello UI

 Before you can upload your own machine images, you need to download and install the VM Import Tool.

The VM Import Tool can be used in two ways:

  • From within the Ravello user interface (UI VM Import Tool)
  • From the CLI,  which allows you to upload your VMs offline and automate the upload process.

To install the VM Import Tool in the UI:

 1     On the Library > VMs page, click Import VM.  If the VM Import Tool has not been installed, 
        the Download VM  Import Utility window is displayed.

 2      Specify the operating system type.

 3      Select Download GUI VM Import Tool.

 4     Complete the installation as follows:

  • For a Windows operating system, follow the on-screen instructions to download and install the tool.  
  • For a Mac operating system, double-click the downloaded file, ravello_mac.dmg, and drag it into the installation folder.  
  • For a Linux operating system, download and extract the installation file, ravello_linux.tar.gz.  This creates the Ravello folder. Run the Ravello\installer.sh file to install the utility. If a dependency is missing, follow the on-screen instructions to install the missing dependency.   
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  • Avatar
    Jesse Williamson

    It would be convenient download link right here in the help system.

  • Avatar
    Nathan Reller

    I don't see an installer.sh file in the current download.

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