Ravello Support has moved to My Oracle Support.

To open new technical issues or track existing issues, log into the Ravello cloud service, click on “Help & Support”, and then select “My Oracle Support". To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory, scroll down that page past the Acquired Product Support section and the Online Support section for the list of phone numbers by country.
This Support page will be decommissioned by July 28,2017
For more info: Visit our Customer Training page

How to SSH into a VM

If you are using one of the images or blueprints supplied by Ravello (public images and public blueprints), you need to create an SSH keypair for it before attempting to connect using SSH. For details, see “How to create a keypair”.

You also need to create an external supplied service on the VM, with port 22 open. For details, see "How to add and connect a service" and "How to edit service properties".

To SSH into the VM from Linux/Mac:

  1. Open an SSH client.
  2. Locate your private key file (for example, ravelloDevKey.pem).  The wizard automatically detects the key you used to launch the instance.
  3. To verify  that the key permissions of the private key  correct, run  this command:
    chmod 400 ravelloDevKey.pem
  4. Connect to your VM using the following command:
    ssh -i ravelloDevKey.pem root@<EIPof VM>

 To SSH into the VMs from Windows:

  • Because Windows does not have a native SSH client, you need to use PuTTy to SSH on Windows platforms. PuTTy uses a proprietary file format for private keys, so you first need to convert the private key from the standard OpenSSH private key generated by our system to Putty’s proprietary format. You can do this using a tool called PuTTygen. For details, see Using SSH key pairs to connect to VMs from Windows.
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