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To open new technical issues or track existing issues, log into the Ravello cloud service, click on “Help & Support”, and then select “My Oracle Support". To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory, scroll down that page past the Acquired Product Support section and the Online Support section for the list of phone numbers by country.
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How to import a key pair

When you import a key pair, only the public key is saved by Ravello and used when the VM is started.

Note: Key pairs  can be imported in Linux/Max format only.

To import a key pair:

1     In the Library page, click Manage Key Pairs. The Key Pairs dialog box is displayed.

2     Click Create a Key Pair. The New Key Pair dialog box is displayed.

3     Select the Import Existing Key Pair option.  The dialog box expands to include an additional text box.

4     In the Name field, enter a name for this key pair.

5     In the Public Key box, enter (or copy-paste)  an existing public key.

6     Click OK. The imported key pair is listed in the Key Pairs list.

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