When submitting a request to Ravello Support, select one of these severity levels.
- Entire Ravello management system is down, or
- VMs are down or inaccessible due to Ravello service technology failure or public cloud downtime and this is causing wide malfunction of the Customer's application
- Incident or bug causes functionality failure for the customer’s VMs. A temporary reasonable work around exists until Ravello handles the issue
- Incident or bug causes functionality failure of the Ravello management system